Published: Aug 30, 2022 | Updated at: Aug 31, 2022

The CRM market has grown a lot over the years and it is expected to surpass roughly $170 billion by 2030. As the market has continued to grow, lots of new call center CRM options have been introduced.

Two of the most popular call center CRM software are Halsell and Pipedrive. The question is, which one is better? 

Finding the right type of CRM software can seem like a struggle. However, good CRM software can have a very positive impact on your business. The problem is that not every call center knows what software they should be using.

This is why it's important to learn about the benefits of both Halsell and Pipedrive so you know which one will work best for you.

If you would like to learn the key differences between both of these CRM options and which one offers the most benefits, then keep reading.

What Is Halsell Software? 

We appreciate that not everyone is familiar with Halsell software. So before we get into all of the benefits of Halsell, let’s first cover exactly what it is. 

Halsell is an all-in-one CRM for call center software that can be used for a wide range of tasks at call centers. The great thing about Halsell is that it has lots of unique features that are designed to complete repetitive tasks for call center businesses and save them time.

Some of the features that Halsell includes are project management with scheduled reminders and task lists. Halsell can also help with email management, payroll, and even setting up a chat system which is becoming increasingly popular for call centers.

All of these different features can help with business organization, team management, and much more. 

Of course, these are just a few of the different functions that Halsell has, and there are many more than this. 

What Is Pipedrive Software? 

Pipedrive software is a CRM web-based sales software that is used to complete different sales tasks. Pipedrive aims to streamline sales tasks so that businesses can have them taken care of for them and reduce the amount of time they spend on repetitive tasks.

This CRM software aims to be fully adaptable to every business, including call centers. It can be a good option for some startup businesses although it is used more for project management. 

Having said this, many businesses have found that this CRM software is lacking in certain areas and that it doesn't offer them the full package. 

What Is the Difference?

When it comes to Halsell and Pipedrive, there are a few key differences to be aware of. We have covered some of the main differences below.

Speed

One key difference is the fact that Halsell is much faster than Pipedrive. While Pipedrive aims to keep its software easy to use, it doesn't offer the same level of speed as Halsell does when navigating around the platform.

This is because Pipedrive often has a lot more steps that need to be taken to get to your destination. In a busy environment, this is not something that is going to help you work quickly. However, Halsell is simple and makes it much quicker to get to your destination. 

Limited Functions 

When it comes to running a large call center or even a small call center, you must have all the right functions for the job. Unfortunately, Pipedrive does not have this, they lack customer service tools and the ability to accept payments.

Not to mention the fact that they don’t have many marketing campaign tools, which can slow businesses down in the modern market.

However, Halsell has lots of important functions that it offers its clients and it does not have many limits to what it can do, which makes it perfect for call centers both big and small.

The Dashboards

Another key difference between Pipedrive and Halsell is the fact that Pipedrive does not have a custom dashboard. While this may not sound like a big thing, it can be a huge hindrance to call center businesses when they are trying to run their operations.

The dashboard is the hub that allows users to navigate to everything, and without a good dashboard, this can slow down operations and make them much more difficult. 

Which CRM Software Should You Choose?

With so many different CRM software options available today, it can be difficult to choose the right one. However, you must do your research so that you get the best one for your business needs.

The good news is that because there are lots of options, you don’t have to be stuck for choice when choosing the right CRM software.

While we can’t recommend every CRM software that is available, we can recommend our Halsell software. We offer sales and marketing software that allows you to control all of your tasks in one place. 

Not only this but we also offer our CRM software at affordable prices. So, if you would like to learn more about how we can help you, then why not join us today?

Get the Right Call Center CRM Software Today

One of the best things about using call center CRM software is that it can manage all your tasks for you in one place. While some CRM software has limited functions, others offer an all-in-one CRM solution.

At Halsell, we aim to offer our customers the best CRM software on the market so that they can run their CRM tasks efficiently and effectively without any issues.

To get started with our services or for some friendly expert advice, simply contact us today.