Published: Aug 16, 2022 | Updated at: Sep 02, 2022
Companies that use a VOIP phone service cite a 20% increase in overall productivity. They also note that they save 40% on their monthly communications costs. Since VoIP is a great way to make and save money, implementing network-based calling for your business should be a top priority.
Here, we're going to talk about the basics of VoIP and what its benefits are. Read on to get this information and learn the best option for small business VoIP.
The Basics of VoIP Communication Systems
Voice over Internet Protocol (VoIP) is an increasingly popular business communications technology. It allows you to make and receive phone calls over an internet network rather than on landline phones.
If you've used technology like RingCentral, Twilio, Skype or Google Voice, you already have experienced VoIP's benefits. The connection between Point A and Point B is 100% online.
Here's how it works:
- Your phone (office phone, mobile device, etc) connects to your Local Area Network router
- Your IP phone tells your VoIP service to call the endpoint when you call a telephone number
- The call is completed over the network and exchanges data packets that contain the voices of both interlocutors
- The VoIP phone converts digital signals from data packets back into audible sound
This means that the system isn't bound to a specific location. Landlines are tethered to the physical location of your phone system by a series of copper wires. However, when you go with VoIP alternatives, employees can make and receive calls on any device that's connected to the network.
The Top Benefits of VoIP Phone Services
64% of workers would think about quitting their jobs if forced to return to the office full-time. Working from home is the future that employees are demanding, and it's critical that you allow this to remain a competitive employer. However, allowing remote work is a challenge for teams that conduct a lot of phone calls from the office.
VoIP makes it easier for people to use business numbers from home. All they need to do is connect to the work network and make calls via its system. This makes any office job more flexible.
However, flexibility is only one major benefit of VoIP. Higher-quality sound is another advantage because audio won't be muffled. This can help to keep both employees and clients happy because they won't become frustrated by garbled speech.
Dropped calls are also less of an issue. Data packet transmission is easier than transmitting your voice via traditional landlines, meaning that calls are less likely to drop. More people can also use the phone lines without service running thin and calls dropping.
This makes your workplace more efficient so that you can earn more money.
Additionally, VoIP phone systems save money. Many businesses have noted that they have up to 60% lower phone bills when they install VoIP packages. You won't just make more, but you also will save more.
VoIP Phone Features to Look For
Choosing the best VoIP for your business requires you to know the main features that your business can benefit from. You'll need to do your research and compare VoIP phone features.
You'll need the ability to assign numbers to different team members. This is so people can place calls and text clients from any device regardless of their location. Each person should have a separate phone number that denotes their personal extension.
You also want the ability to interact in multiple ways. VoIP isn't only beneficial when you're looking to place a call. Features like online SMS, document sharing, fax to email, text to speech, automatic printing from phones, and video conferencing are also essential. Factor these additional capabilities into your assessment when comparing VoIP costs.
Automated voice campaigns are also a must-have for businesses looking to improve customer service. The best options for VoIP users will let you pre-set automated outbound calls. They also will let you redirect inbound calls to the appropriate employee to streamline business-client communications.
Halsell VoIP Systems
Halsell is provides a VoIP phone service that gives you all of these features and more. You also will have the chance to make up to 30 calls per second, which optimizes your VoIP for larger businesses or high-volume call centers. This can also benefit small businesses by letting more employees place quality calls at the same time.
Whether you're a large business or a startup, Halsell has options available for you. All you need to do is discuss the features that are most important to you with our team. We'll get you set up quickly and efficiently so that you can minimize downtime.
Another thing to consider when choosing a VoIP phone service is simple management. Halsell is the best option because it integrates your VoIP communications within a larger customer service dashboard. You can manage data, chat with clients, update docs, and engage in CRM best practices from one convenient location.
The best VoIP system also will provide you with information and data for analytics. Halsell's packages let you analyze each VoIP call or call automation campaign to extract data from them. This will show you where you lack information and how you can improve in the future.
Streamline Your Business Today
While there are several VoIP options for your business, it's important to choose one that works specifically for your needs. Now that you know the best business VoIP phone features and types, it's time to begin improving your business communications.
Halsell is committed to providing you with all the sales and marketing technologies that you'll need in a single integrated platform. Our experts will streamline communications between your team members with direct-from-browser VoIP calling. Register for our services to begin setting up a network-based phone system ASAP.